bed jili Privacy Policy

bed jili ("we", "our" or "platform") operates an online casino and sports betting service for users in Bangladesh. This privacy policy describes what information we collect from you while you use our website, mobile app and related services, why we collect it, and how it is used.

This policy applies to all bed jili services — from registration through deposit, gameplay and withdrawal at every step. By using our services, you are considered to have accepted the terms of this policy. This policy is an integral part of our Terms and Conditions and both should be read together.

We give the highest importance to user privacy. The purpose of this policy is to inform you in clear, plain language how your information is handled, so that you can make informed decisions.

bed jili collects the following types of information as needed to operate its services:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Current address
• Email address and mobile number

2.2 Financial Information

• Transaction records for deposits and withdrawals
• Account details related to payments made via bKash, Nagad, Rocket, Upay or bank transfer (only as much as needed to verify transactions)
• Transaction history and balance records

2.3 Technical and Usage Information

• IP address and device type
• Browser type and operating system
• Login time, page visit records and session duration
• Gameplay data — which games were played, for how long and the amount wagered

2.4 Communication Information

• Records of conversations with customer support via live chat or email
• Details of complaints, feedback or requests

We collect information in several ways:

• Direct collection: Information you provide when filling in a registration form, completing an account verification process, adding a payment method or contacting customer support.
• Automatic collection: Technical information collected through cookies, log files and similar technologies while you use our site or app.
• Through third parties: Information required to confirm transactions may be collected from identity verification services or payment processors.

In every case of data collection, we aim to take only the minimum information necessary to operate the service. You can turn off certain data collection from your account settings if you wish, though some features may become limited as a result.

bed jili uses collected information only for the following purposes:

4.1 Providing and Operating the Service

Information is used to create and manage accounts, process deposits and withdrawals, keep gaming services running and improve your personal experience.

4.2 Identity and Age Verification

Information is verified to confirm a user's identity and to prevent anyone under 21 years of age from accessing the platform.

4.3 Monitoring Financial Activity

Transaction-related information is reviewed to detect suspicious transactions, prevent fraud and maintain the security of the financial system.

4.4 Customer Support

Information is used to respond to your questions, complaints or requests and to effectively operate 24/7 live chat and email support.

4.5 Promotional Communications

If you have consented to promotional communications, email or SMS may be used to inform you about bed jili bonus offers, sports events or new games. You can unsubscribe at any time.

4.6 Improving Service Quality

Usage data is analysed to further improve the site's performance, payment experience and gaming environment.

bed jili takes both technical and administrative measures to protect your information. Our systems use SSL (Secure Sockets Layer) encryption, which prevents unauthorised third-party access when information is sent from your browser to our servers.

Stored information is kept on secure, access-restricted servers. Only authorised staff who need it to carry out specific responsibilities are granted access to this information.

5.1 Data Retention Period

All information is retained while your account is active. Even after an account is closed, financial transaction records and identity verification information may be retained for the required period.

5.2 Response to a Data Breach

If a security breach occurs and it affects your information, we will notify you as quickly as possible and take the necessary protective steps.

bed jili never sells your personal information to third parties. However, information may be shared in the following limited cases:

• Payment service providers: Necessary information is shared with bKash, Nagad, Rocket, Upay or banks to verify transactions.
• Identity verification services: Trusted third-party verification services may be used for account verification.
• Game software providers: Necessary technical information may be shared with game studios such as Pragmatic Play, PG Soft, JILI, Evolution and Spribe as required to deliver gameplay.
• Technology and infrastructure partners: Limited information may be shared with providers of server hosting, cybersecurity or analytics services, though they are required to use this information only for the purpose of delivering those services.

Before sharing any information with third parties, we ensure that they comply with appropriate privacy and security standards.

Our site uses cookies and similar tracking technologies. Cookies are small text files stored on your device that improve your browsing experience.

7.1 Types of Cookies We Use

• Essential cookies: For maintaining login status, managing secure sessions and saving form data.
• Functionality cookies: For remembering your preferred language, games or display settings.
• Analytics cookies: Help us understand which pages are used most and where errors are occurring.

7.2 Cookie Controls

Cookies can be blocked or deleted at any time from your browser settings. Keep in mind that disabling essential cookies will prevent some site features from working.

As a bed jili user, you have the following rights regarding your own information:

• Right of access: You can request to know what information we hold about you.
• Right to rectification: You can request correction of inaccurate or outdated information.
• Right to erasure: You can request deletion of your information in certain circumstances, though regulations may apply to financial records and verification-related data.
• Right to object to processing: You can object to your information being used for promotional communications or analytics.
• Right to data portability: You can request your account-related information in a structured format.

To exercise these rights, contact our customer support team via live chat or email. We provide support in both Bengali and English.

For details on your responsible gaming rights — such as self-exclusion, setting deposit limits and temporarily suspending your account — visit our Responsible Gaming page.

bed jili strictly follows a 21+ age policy. This platform is not intended for anyone under the age of twenty-one. Age verification is mandatory at registration.

We do not knowingly collect any personal information from minors. If it comes to our attention that a registered user is under 21 years of age, that account will be suspended immediately and the associated information will be deleted.

Families also share some responsibility for keeping minors away from casino or betting activities. If someone in your household has accessed this site without authorisation, please contact us.

bed jili reserves the right to change, amend or update this privacy policy at any time. If there is a significant change, we will notify you in the following ways:

• A notice will be displayed on the site's homepage or in the account dashboard.
• A notification may be sent to your registered email or by SMS.
• The "Last updated" date on this page will be changed.

If you continue using the service after a change, you will be considered to have accepted the revised policy. It is therefore recommended that you review this page from time to time. You can also visit our About Us page for a full understanding of the overall terms relating to our services.

If you have any questions, concerns or requests regarding this privacy policy, please contact our customer support team:

• Live Chat: Click the chat icon in the bottom-right corner of any page on the site — support is available 24 hours a day, 7 days a week.
• Email: [email protected] — you can write in either Bengali or English.

We generally aim to respond to all privacy-related requests as quickly as possible. For answers to detailed common questions, visit our FAQ page — it contains a lot of information on accounts, payments and security.